Gaming Assistance Policies

SIMADDA Gaming Assistance is a digital guidance service that helps you play smarter on your own PlayStation 5 or PC. Our team provides tailored advice — including setup tips, control schemes, performance optimisation pointers, and gameplay strategy — for the title you select.

Assistance is delivered electronically (primarily by email) after your enquiry is reviewed and payment is verified. You must already own or have lawful access to the game and hardware required to play it.

Every Gaming Assistance journey begins on a product page:

• Browse PS5 or PC Gaming Assistance titles and tap Know More on your chosen game.
• If you are not logged in, you will be asked to sign in or register — this links your enquiry to your SIMADDA account.
• A support ticket is opened so you can chat with SIMADDA about the title, your setup, and what kind of guidance you need.
• Our team may ask clarifying questions to ensure the assistance we provide is relevant and accurate for your situation.
• When the ticket is resolved and closed, you may proceed to select an Assistance Days package and complete payment.

Pricing for Assistance Days is shown only after the Know More / support ticket process is complete, so we can confirm the title and scope of guidance before you pay.

After your support ticket closes, you choose an Assistance Days plan — typically 30, 60, or 90 days — which defines the active period during which SIMADDA provides guidance for that title.

• Assistance Days begin after payment verification, not when the ticket is opened.
• Guidance is provided within reasonable response times during SIMADDA support hours (IST).
• Assistance Days are tied to one product / title per purchase unless otherwise stated on the product page.
• Unused days do not roll over to other titles unless explicitly agreed in writing by SIMADDA support.

Payments for Gaming Assistance are collected through SIMADDA's secure checkout, including UPI and other methods displayed at the time of purchase. All amounts are quoted in Indian Rupees (INR) unless stated otherwise.

• Your order is confirmed only after successful payment verification by SIMADDA.
• You will receive an order confirmation by email once payment is approved.
• If payment fails or is reversed, Assistance Days do not commence and no guidance is obligated until a valid payment is received.

For refund-related queries, please refer to our Refund Policy and contact support with your order ID.

After payment approval, installation and setup instructions together with gameplay guidance materials are sent to your registered email address. This may include step-by-step setup notes, recommended settings, and strategy pointers specific to your selected title and platform (PS5 or PC).

• Ensure your SIMADDA account email is correct and check spam/junk folders.
• Guidance is delivered digitally; no physical shipment is involved.
• Follow-up questions during your Assistance Days period may be directed through your SIMADDA dashboard or support channels as indicated in your delivery email.

SIMADDA Gaming Assistance is not a rental, lease, or lending service for PlayStation consoles, gaming PCs, peripherals, physical media, or digital game licences. We do not take possession of your hardware and we do not provide temporary access to copyrighted game software.

Any references to "Assistance Days" describe the duration of our guidance service, not the duration of access to physical or digital game assets. You are responsible for obtaining games and equipment through lawful channels before requesting assistance.

SIMADDA operates as an Indian digital services provider. This agreement is offered in compliance with applicable Indian law, including the Information Technology Act, 2000 and rules thereunder for electronic records and intermediary/platform services, and consumer protection principles under the Consumer Protection Act, 2019 for unfair trade practices and deficient services.

• Service descriptions on product pages and during the Know More flow constitute the basis of your purchase.
• If delivered guidance is materially deficient or not as described, you may raise a complaint through SIMADDA Support within a reasonable time.
• Disputes will be handled in good faith; governing law and jurisdiction shall be India, with courts at SIMADDA's registered place of business having exclusive jurisdiction unless mandatory consumer forum rules apply.
• Your personal data is processed per our Privacy Policy.

Nothing in this policy limits statutory rights you may have as a consumer under Indian law that cannot be contracted away.