How can we help you?

After successful UPI payment verification (10–30 min), you will receive a download link via email and it will also appear in your Dashboard under "My Orders". For Gaming Assistance, once payment is approved your Assistance Days counter starts on the dashboard and you receive an email that assistance starts today.

Digital products are generally non-refundable once downloaded. However, if the file is corrupted or not as described, we will replace it or issue a refund within 48 hours. For Gaming Assistance, cancellations before payment approval are handled via Support tickets. See our Refund Policy.

1. Add items to cart and proceed to checkout.
2. Scan the UPI QR code shown on the payment page.
3. Complete payment via any UPI app (GPay, PhonePe, Paytm, etc.).
4. Enter the UTR reference number and upload a screenshot.
5. Our team verifies and processes your order within 10–30 minutes.

Please don't worry — this can happen if the verification window closed before submission. Email us at support@simadda.com with your UTR number and transaction screenshot. We will manually verify and process your order within 2 hours.

Go to your Dashboard and click "Downloads". All purchased content will be listed with direct download links. Links are valid for 30 days — after that, contact us for a renewal. You can also re-download from your order confirmation email.

Each product includes a README with installation instructions. Generally:

1. Download and extract the ZIP file.
2. Place the folder in your Indian Train Simulator /Addons directory.
3. Launch the game and find the new content in the menu.

For detailed guides, visit our Tutorial Center.

1. Click Know More on a title to open a support ticket.
2. After your ticket is closed, you receive a payment link to choose Assistance Days.
3. Complete UPI payment — once admin approves, your Assistance counter starts on the customer dashboard.
4. You get an email: Your Gaming Assistance starts today. When the period ends, you are emailed again and the counter finishes.

Open your Gaming Assistance dashboard. Active Assistance Days, start/end times, and remaining days are shown there. Vendors see the same timing for titles assigned to them. Primary admin can permanently remove a record, which clears it from the customer dashboard as well.

Contact Support before your Assistance period ends. Extensions depend on availability and may require a new payment link. See our Gaming Assistance Policies for full details.

On the Sign In page, click "Forgot Password". Enter your registered email and we will send a reset link within 5 minutes. Check your spam folder if you don't see it. For further help, contact support@simadda.com.

To request account deletion, email support@simadda.com from your registered address with subject "Account Deletion Request". We process this within 7 business days. Note: deleting your account permanently removes all order history and download access.

Visit the Become a Vendor page and submit your application. Include your studio name, specialization (repaints, scenarios, sounds, or routes), portfolio samples, and bank/UPI details. We review applications within 48–72 hours.

Vendor payouts are processed every Monday for the previous week's sales via UPI/bank transfer. Minimum payout threshold is ₹500. Track your earnings in the Vendor Portal.